Need help, found a bug or want to report a player? Write to support@theballgame.app and include your Player ID (in the game: Profile, top right).
The questions we get most.
Each round you pick one of three balls from your collection. Pull back anywhere on the court and let go to launch it. The balls then fight on their own with their abilities. The ball that runs out of health loses, and the winning ball smashes into the loser’s owner, who loses a heart. Take all 3 hearts to win the match. You can replay the short tutorial from Profile → How to play.
Yes. You have 20 seconds to pick your ball and 15 seconds to launch it; the timer is in the top corner of the court. If time runs out, you lose the match, so nobody is left waiting.
Chests contain ball parts. Collect 5 parts for a Common ball, 8 for Rare, 10 for Epic or 12 for Legendary to unlock it. After that, the same number of parts raises its level, up to level 5. Each level adds 8% health and damage. Rarer balls are also stronger to begin with: Rare balls have 4%, Epic 8% and Legendary 12% more health and damage than Common ones. Parts for a ball that is already level 5 turn into coins.
In Collection, tap a ball you don’t have yet and choose Make wish ball. From then on, half of the parts of that ball’s rarity in ball chests go to it, until you unlock it. Every player gets one wish ball, and it can’t be changed once chosen, so pick carefully.
Online matches win or lose trophies: about 30 for a win and about 20 for a loss, a little more or less depending on your opponent’s trophies. Rookies lose only half. Trophies move you up through the leagues, from Rookie to Legend, and you never drop out of a league you have reached. Every 50 or 100 trophies there is a reward on the Trophy Road (tap the trophy count on the main screen). Leaving an online match, or closing the game during one, counts as a loss. Friend and practice matches don’t change trophies.
Every day you get 3 new quests (tap Quests on the main screen). Each pays coins. Finish all three for a daily chest; on the 7th day in a row it’s a Legendary Chest. If you miss a day, the streak starts again. Quests change at midnight on your device.
The odds for every chest are shown in the Shop next to the chest, before you open it. Every part is rolled on its own: first its rarity, then a ball of that rarity, all equally likely except your wish ball.
In the Shop you can watch a short video to open a chest for free: up to 3 Wooden and 1 Iron Chest a day, and a Legendary Chest every 3 days. The daily count resets at midnight on your device.
No. Skins and courts only change the look. Every ball has its own three skins. Collect their parts from Skin Chests (3, 5 or 8 parts for a Rare, Epic or Legendary skin) and court parts from Court Chests (4, 6 or 10). Extra parts turn into coins.
Tap your name at the top of the main screen, then Edit name. Names must be friendly; we may hide names that are offensive or impersonate someone in online matches.
Buy No Ads in Shop → Coins. It removes the ads that play between matches. Free-chest videos stay available if you want the extra chests.
Yes: Shop → Coins has bundles of Legendary Chests and Skin Chests. They are the same chests with the same odds as in the Shop; they wait in Shop → Chests (or Skins) until you open them, one at a time.
Tap Restore purchases at the bottom of Shop → Coins. No Ads comes back on any device that uses your Apple Account. The Starter Pack can only be bought once; its coins and chest aren’t given again, and coins you bought can’t be restored.
Not yet. Your progress is stored on your device, so deleting the game deletes it. Cloud saves are on our list.
Purchases are made through Apple, so refunds are handled by Apple at reportaproblem.apple.com.
The Ball Game is meant for players aged 13 and over. If you are under 18, ask a parent or guardian before buying anything.
Write to support@theballgame.app with what happened and your Player ID (Profile, top right).
Write to support@theballgame.app. We read every message.